Terms and Conditions

Lhasso Adventure Pvt. Ltd. has promulgated its terms and conditions for all its trips – trekking, mountaineering, hiking, rafting, wildlife safaris, mountain biking – and any other services operated by the company. Before completing the registration form and signing the declaration, please read these terms & conditions carefully. They set out your agreement with Lhasso Adventure Pvt. Ltd. contain important information.

At the time of booking and completing your form a non-refundable deposit of $US 200 per group is payable. The balance of the trip is to be paid in full at least 10 days prior to departure. At least 1 week prior to departure, we require the booking form and a photocopy of your passport, so we can start processing all the logistics. Reservations can be accepted as late as 1 week before departure but full payment must accompany the booking form. Earlier bookings are strongly advised.

Your Trip

Lhasso Adventure operates trips in regions where standards of accommodation, transport, safety, hygiene, food, medical facilities and other infrastructure may be lower than those you normally expect. Please keep in mind that Nepal is a third world country, and bear the above in mind when making your booking.

Acts of Good Policies

In the areas that Lhasso Adventure serves, flight and other transportation may be delayed or cancelled for your safety. This could be for reasons of such as dangerous flying weather, dangerous trekking/climbing conditions In these events, the following standard “Natural Disaster” policies apply. These policies are standard in the industry and you will find that all agencies like ours have them. In such case clients are 100% responsible for the additional accommodations, transport, meals, or other expenses that result from such unexpectedly delays at the location where we must wait. Additionally, there are no refunds for any lost reservations at accommodations, or facilities, at the destination location. Lhasso Adventure covers only the lost staff wages (e.g. porters waiting on the other end) from such delays beyond our control. This is one reason we strongly recommend to our clients to purchase recommend travel insurance, as described below.

Liability and Lhasso Adventure Responsibilities

Where Lhasso Adventure provides a service it will do so with due care and skill. Lhasso Adventure is not responsible for the acts and omissions of others, including airlines, accommodation providers nor are we responsible for any loss, damage or expense (including loss of money paid in advance) which you may incur as a consequence of the acts and omissions of others. Lhasso Adventure will not accept responsibility or liability for any passenger who contravenes any law or regulation of any country visited within the confines of the trip. Any independent arrangements that you make are entirely at your own risk.

Cancellation Costs Incurred by Client

Cancellation by the participant: More than 25 days before departure Full refund

15-25 days before departure Refund of 50% of total trip cost

10 days before departure Refund of 25% of total trip cost

Within 5 days of departure No refund

*No refunds will be made for any unused services, accommodation etc once the trip has started.

*If a client decides to leave a trip before its completion, no refund will be given for the unused portion of the trip.

*If a client wishes to extend the duration of a trip after the trip has started, this may be possible but payment will need to be made prior to this taking place.

*During the trip clients are required to stay at the hotel or lodge chosen by Lhasso Adventure. If a client wishes to stay elsewhere, they will have to bear the cost of accommodation and food in the alternative lodge/hotel themselves.

If a client prefers to stay in a different hotel in Kathmandu this could be possible but it would have to be negotiated when the booking and final payment is made.

Cancellation by Lhasso Adventure

In the event of Lhasso Adventure canceling a trip as a result of a Force Majeure, or government travel advice clients will be offered alternative arrangements. If you agree to the alternative, and the price of the alternative booking is less than the original booking, we will refund the difference. If you do not accept alternative arrangements, we will refund all payments (less transaction fees). However Lhasso Adventure will not be liable for any additional costs incurred by you.

Complaints

If you have any complaint that cannot be dealt immediately with your tour leader, or you are not satisfied with the response, please notify us in writing within 10 days of the completion of your trip. We will do our best to resolve the problem.

Travel Insurance

Insurance is compulsory on all Lhasso Adventure trips. Your policy must cover accidents, medical expenses, and emergency evacuation including helicopter rescue, air ambulance, and personal liability. Lhasso Adventure also recommends your insurance policy covers cancellation, limitation and loss of luggage and personal effects. You are required to carry proof of insurance with you, and to produce it if requested by Lhasso Adventure employees. For our climbing and mountaineering trips, you must be covered for mountaineering activities (use of ropes and ice axe, etc). Please note that most standard travel insurance policies DO NOT cover you for mountaineering activities. We can recommend an international company that does cover mountaineering.

Helicopter Evacuation

There maybe some rare situations (multi-day airplane delays due to dangerous weather, road blockage due to landside or other impassable conditions), where a client may opt for an expensive, but more immediate return to Kathmandu by helicopter. This also includes situations where a client opts for a helicopter trip in order to return home early due to an emergency or due to a health issue that may arise during the trip. In any of these cases, the expense of any helicopter flight is the sole responsibility of the client, but Lhasso Adventure will work hard to help find such alternative transportation.

Health and Medical Conditions

Anyone who is in good health and mentally prepared can take part in our treks. Some treks however are more strenuous and entail many days at higher altitude. Please read the trip notes carefully and pay heed to the trip grading. Contact Lhasso Adventure for advice in order to make a suitable trek selection.

How to Book

Please make contact with Lhasso Adventure first either by email, telephone or post, to check that the trip you have selected is running and confirm dates & cost, etc. Email is the preferred mode of contact.

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